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Mr. Shields has over 15 years of success leading call center operations for technology companies. He is trained as a Six Sigma Process Improvement Black Belt. His background includes the development of people, process and technology for companies that range from Fortune 500 to start up ventures. Through out his career, Mr. Shields has led the call center operations for Sprint Long Distance, ISP Channel, Virgin Mobile, Wellness Distributing and Avaya Communications and has acted as a technology consultant for Cingular Wireless. |
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