Call Center Business Analyst |
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TranDotCom Solutions is a rapidly growing, web-based lending software company. Located in Kennesaw, off of I-75 near Town Center Mall, TranDotCom combines a fast-paced, software environment with the convenience of working in a northwest suburb of Atlanta. We are looking for dependable, technology-minded self starters. TranDotCom offers competitive compensation and benefit packages including medical, dental, 401K, paid holidays and vacation, sick and personal time.
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More information about this job: |
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We are searching for a creative, goal-oriented business analysis expert with Six Sigma Green Belt or Black Belt certification to join our team. In this position you will combine your business thinking and analytical skills to perform information analysis and decision support. You will be responsible for extensive data analysis - developing sophisticated financial models for managing resources (mid long-range planning) and improving process efficiency in a contact center. Develop predictive models for analysis of volumes and productivity.
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Minimum Requirements |
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- 1-3 years of professional work experience including improving processes
- Bachelor Degree (MIS preferable) or equivalent
- Prior exposure to Lean or Six Sigma
- Business analysis experience
- Computer proficiency
- Team Play
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Qualifications: |
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- Assists with COPC or ISO Certification for Call Center Services
- Ensures accurate and timely metrics reporting
- Understands the business and business strategy
- Partners with leadership in identifying and implementing continuous
improvement
- Monitors and analyzes data and trends to identify potential opportunities
needs, issues, and problems that could impact business results
- Understands customer needs/issues in defining quality and establishing
quality priorities
- Understands how to break down work into process steps, develops schedules,
and works well within time constraints
- Serves as a catalyst for change - actively involved in process and
organizational change and development
- Applies analytical / quantitative approach to problem solving - knows how
to obtain and use data, and comfortable with statistical concepts
- Interacts and communicates with clients and associates on a professional level
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Apply for this job: |
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If you would like to be considered for this position, please send your resume and salary history to resume@tdcemail.com with Call Center Business Analyst in the the subject area. All offers of employment are contingent upon the results of a pre-employment drug test and background check.
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