| Call
Center Services |
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Description:
In addition to providing software
solutions to merchants operating in the short-term
lending industry, TranDotCom Solutions also offers
call center/loan processing services for customers
in the industry that would rather not hassle with
operating their own operation. TDC's call center
services offer a turnkey solution to business owners
looking for an additional source of income, or with
limited space to grow at their own location. TDC
is not an actual lender, but rather a loan processor.
We offer our services at a lower start-up cost that
is available to merchants by leveraging the infrastructure
already maintained by TDC. |
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| Some
benefits to merchants include: |
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Lower
start-up costs |
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Utilize
an existing phone system |
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Utilize
fax integration |
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Utilize
interactive voice response system |
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TDC
has an experienced staff and management
team |
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TDC
maintains employees and benefits |
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Merchant
manages all marketing and collections |
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Customizable
to each merchant's operating model |
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Experienced
Loan Processing Structure:
TranDotCom has been providing turnkey loan processing
services for merchants for several years. While
we do not have any interest in the loan portfolios
themselves (We are not a lender!), we do have interest
in assisting your organization in being successful.
Our center is separated into four operating units
to further make the loan processing services more
effective and focused. |
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Inbound |
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Telesales
(Outbound for leads) |
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Renewals |
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Data
Entry/Fraud Control |
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Summary:
TranDotCom's call center services offer merchants
an additional way for entering the industry by
allowing for the option of running/maintaining
their own operation or by allowing TDC to use
its experience to manage the operation for the
customer. This can allow for huge benefits to
the merchant by allowing it to focus on some of
the important issues of marketing and collections
rather than focus on managing a work force.
We will be glad to discuss any of the call center
options with you in further detail. TDC is willing
to set up a customized program for your operation/type
of business. |
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